Terms & Conditions

1. Introduction and Acceptance of Terms

These Terms and Conditions govern your use of Kaboombet Casino, operated by Windward Circle BV, and accessed through the website kaboombet-casino-nz.com. By registering an account, logging in, or placing any wager on this platform, you confirm that you have read, understood, and agreed to these Terms in full. If any part of these Terms is unclear or you do not agree with it, you should not create an account or continue using the platform.

Windward Circle BV holds a gaming licence issued by the Curacao Gaming Authority (licence number DIA-NZ-GL-452891-23). Kaboombet Casino operates under that licence and in accordance with the terms set by the licensing authority. New Zealand players are permitted to use this platform under applicable New Zealand law, specifically the Gambling Act 2003, which regulates gambling operators rather than individual players.

These Terms apply to all players accessing Kaboombet Casino from New Zealand and supersede any prior agreements, communications, or representations made between the player and the operator. The operator reserves the right to amend these Terms at any time. Continued use of the platform following any amendment constitutes acceptance of the revised Terms.

If you have questions about these Terms, you can reach the support team at support@kaboombet-casino-nz.com or by calling +64 3 470 0319.

2. Eligibility and Account Registration

2.1 Age and Residency Requirements

You must be at least 18 years of age to register an account and participate in any real-money gambling activity on Kaboombet Casino. This applies regardless of the laws of any other jurisdiction. New Zealand law sets the minimum legal gambling age at 18, and we enforce this requirement strictly.

By completing the registration process, you confirm that:

• You are 18 years of age or older.
• You are not accessing the platform from a jurisdiction where online gambling is prohibited.
• You are not a current employee, director, or immediate family member of an employee of Windward Circle BV or any of its affiliated companies.
• You are acting on your own behalf and not as an agent or intermediary for any third party.
• You have not previously been excluded from Kaboombet Casino or had an account closed for breach of these Terms.

Kaboombet Casino will conduct age verification checks as part of the account registration and Know Your Customer (KYC) process. If you are found to be under 18 at any point, your account will be suspended immediately, all winnings will be forfeited, and any deposits made will be reviewed in accordance with the operator’s AML obligations before a return of funds is considered.

2.2 One Account Per Player

Each player is permitted to hold one account only. Creating duplicate accounts, whether under the same name, address, email address, payment method, device, or IP address, constitutes a breach of these Terms. If duplicate accounts are identified, the operator reserves the right to close all associated accounts, void any bonuses or winnings held across those accounts, and restrict future access to the platform.

If you have forgotten your login credentials, contact support at support@kaboombet-casino-nz.com rather than creating a new account. Support can assist with account recovery through verified identity checks.

2.3 Accuracy of Registration Information

All information provided during registration must be accurate, current, and complete. This includes your full legal name, date of birth, residential address in New Zealand, and contact details. Providing false or misleading information is grounds for immediate account suspension and forfeiture of any balance held at the time.

You are responsible for keeping your account information current. If your address, phone number, or other registered details change, you must update your account profile or notify support promptly. Kaboombet Casino is not liable for any loss or delay caused by outdated contact information on your account.

3. Identity Verification (KYC)

Kaboombet Casino operates under anti-money laundering (AML) obligations and is required to verify the identity of players before processing withdrawals and in certain other circumstances. This process is known as Know Your Customer (KYC) verification.

You may be required to submit one or more of the following documents:

• A government-issued photo ID (New Zealand passport, New Zealand driver licence, or equivalent).
• Proof of residential address in New Zealand, such as a recent utility bill, bank statement, or official government correspondence dated within the last three months.
• Proof of payment method ownership, which may include a bank statement or screenshot showing your name and the last four digits of the card or account used.
• Additional documentation if requested during enhanced due diligence, including source of funds documentation for large deposits or withdrawals.

Verification documents must be clear, legible, and unexpired. Cropped, edited, or partially obscured documents will not be accepted. The verification process is typically completed within 24 to 48 hours of document submission, though more complex cases may take longer.

Withdrawals will not be processed until KYC verification is complete. We recommend completing verification as soon as possible after registration to avoid delays when you first request a withdrawal. The operator may request re-verification at any time if account activity triggers additional due diligence requirements.

4. Player Accounts

4.1 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. Do not share your credentials with any other person. Kaboombet Casino will never ask for your password through email, live chat, or phone support. If you receive any communication claiming to be from us and requesting your password, treat it as fraudulent and report it immediately.

You must notify support immediately at support@kaboombet-casino-nz.com if you suspect that your account has been accessed by an unauthorised person. In the event of suspected unauthorised access, we may temporarily suspend your account while the matter is investigated.

Any wager placed, bonus claimed, or transaction processed while you are logged into your account is your responsibility, regardless of whether you personally authorised the action. If you access your account from a shared or public device, log out completely after each session.

4.2 Account Currency

Kaboombet Casino supports New Zealand dollars (NZD) as the account currency for players based in New Zealand. Where deposits are made in another currency or via cryptocurrency, the conversion to NZD will be applied at the rate in effect at the time of the transaction. Kaboombet Casino is not responsible for exchange rate fluctuations or any bank-applied conversion fees on your end.

4.3 Inactive Accounts

An account is considered inactive if no login, deposit, withdrawal, or wagering activity has occurred for a period of twelve consecutive months. Before any inactivity fee is applied, Kaboombet Casino will attempt to contact you at the registered email address with advance notice. If the account remains inactive following that notice, an inactivity fee may be deducted from the account balance on a monthly basis until the balance reaches zero or the account is reactivated.

To reactivate a dormant account, log in and contact the support team. You may be asked to complete re-verification before full account functionality is restored.

5. Deposits

Kaboombet Casino accepts deposits via the following payment methods available to New Zealand players:

• Visa and Mastercard (credit and debit)
• Apple Pay and Google Pay
• Bitcoin (BTC)
• Ethereum (ETH)
• Tether (USDT)
• Skrill
• Neteller
• Bank transfer

Minimum and maximum deposit amounts vary by payment method and may be adjusted from time to time. Current limits are displayed in the cashier section of your account at the time of deposit. Deposits are generally credited to your account immediately or within a short processing period, depending on the payment method selected.

All deposits must be made from payment accounts in your own name. Deposits from accounts belonging to third parties are not permitted. If a deposit is identified as originating from a payment method not registered to the account holder, the deposit may be reversed and the account suspended pending investigation.

Kaboombet Casino does not charge a fee for processing deposits. However, your payment provider may apply its own fees or currency conversion charges. These are beyond our control and are your responsibility.

Some New Zealand banks may flag or decline international gaming transactions. If a deposit is declined by your bank, consider using an e-wallet such as Skrill or Neteller, or a cryptocurrency method, as these typically process without issue. We recommend contacting your bank if you experience persistent issues with card deposits.

6. Withdrawals

6.1 Withdrawal Processing

Withdrawal requests are processed in the order they are received once the following conditions are met:

• Your KYC verification is complete and your account is in good standing.
• Any applicable wagering requirements on active bonuses have been fully satisfied.
• The withdrawal amount does not exceed the maximum withdrawal limit applicable to your account or payment method.
• No open disputes or security reviews are pending on your account.

Estimated withdrawal processing times by payment method are as follows:

• Bitcoin, Ethereum, and USDT: typically processed within one hour of approval.
• Skrill and Neteller: typically processed within 24 to 48 hours of approval.
• Visa and Mastercard: typically three to five business days after approval.
• Bank transfer: typically three to seven business days after approval.

These timeframes refer to the period after Kaboombet Casino approves and initiates the transaction. Additional processing time on the receiving end may apply depending on your payment provider or bank.

6.2 Withdrawal Conditions

Withdrawals must be made using the same payment method as the most recent deposit unless that method does not support withdrawals. In that case, an alternative method may be approved by the support team following a review. This policy exists to comply with anti-money laundering requirements and to protect players against unauthorised withdrawals.

The operator reserves the right to request additional documentation before processing any withdrawal, particularly for amounts above certain thresholds or where account activity indicates a need for enhanced due diligence. Providing accurate documentation promptly will help avoid delays.

Kaboombet Casino reserves the right to limit, delay, or decline withdrawal requests if there is reasonable suspicion of fraudulent activity, bonus abuse, multi-accounting, or any other breach of these Terms. In such cases, the player will be notified and given the opportunity to provide clarifying information.

6.3 Withdrawal of Winnings from Free Spins

Winnings generated from free spins, including no-deposit free spins, are subject to a maximum cashout cap of NZ$100 before wagering requirements are met, unless otherwise stated in the specific bonus terms. Once the wagering requirement has been satisfied, the remaining balance above any cap may be withdrawn subject to these Terms.

7. Bonuses and Promotions

7.1 Welcome Package

New players at Kaboombet Casino NZ are eligible for a welcome package that is structured across multiple deposits. The current welcome package includes:

• 25 free spins upon account registration, with no deposit required.
• A first deposit bonus of either a 100% match with up to 200 free spins, or a 50% cashback with up to 200 free spins, at the player’s election.
• A second deposit cashback of 30% up to NZ$100.
• A third deposit cashback of 20% up to NZ$200.
• A fourth deposit cashback of 30% up to NZ$400.

Each stage of the welcome package is subject to its own bonus terms, including minimum deposit requirements, eligible games, wagering requirements, and validity periods. These are displayed in full in the promotions section and in the cashier before each deposit is confirmed. Players are responsible for reading and understanding these terms before claiming any bonus.

7.2 General Bonus Terms

The following conditions apply to all bonuses offered at Kaboombet Casino unless the specific bonus terms state otherwise:

• Bonuses are available to one account per player, household address, IP address, and device.
• Bonus funds must be used within the validity period stated in the specific promotion. Expired bonus funds are forfeited without notice.
• Wagering requirements must be met in full before any funds derived from bonus activity can be withdrawn. The standard wagering requirement on free spin winnings is 35 times the winnings value unless otherwise specified.
• Table games, including blackjack, roulette, baccarat, and video poker, contribute at a reduced rate to wagering requirements compared to pokies. The specific contribution rates are set out in each bonus offer.
• During the wagering period, any withdrawal request will result in the forfeiture of the active bonus and any associated winnings, with the remaining real-money balance released for withdrawal.
• Kaboombet Casino reserves the right to modify, withdraw, or cancel any promotion at any time. Players who have already activated a bonus will not have it revoked mid-wagering period without cause.
• Bonuses may not be transferred, exchanged for cash, or applied to another account.
• The operator reserves the right to withhold or reverse bonus funds and associated winnings if there is evidence of fraudulent activity, exploitation of bonus terms, or breach of these Terms.

7.3 Responsible Use of Bonuses

Bonuses are promotional tools intended to extend your playing time and are not guaranteed income. Wagering requirements mean that bonus funds must be turned over a set number of times before winnings can be withdrawn, and there is no guarantee that the required wagering will be achieved. Players are encouraged to read all bonus terms carefully and to use the platform’s deposit limit tools to maintain control over their spending while pursuing wagering requirements.

8. Gambling Rules and Fair Play

8.1 Game Availability and Rules

Kaboombet Casino offers games from multiple licensed software providers, including Play’n Go, Evolution, Playtech Live, Spribe, PG Soft, BGaming, Evoplay, Ezugi, 3 Oaks Gaming, SmartSoft, Turbo Games, OnlyPlay, Barbara Bang, VoltEnt, Velipay, 100HP Gaming, NetEnt, Betsoft, Yggdrasil Gaming, Endorphina, Amatic, Novomatic, Reelplay, and Vivo Gaming. Each game is governed by its own rules, which are accessible within the game interface.

All games use certified random number generators (RNGs) or, in the case of live dealer games, physically operated equipment such as real cards and roulette wheels, to ensure fair and unpredictable outcomes. The RNG software used by our providers is tested and certified by independent third-party auditors.

8.2 Malfunctions and Technical Errors

In the event of a game malfunction, technical error, or software fault, all bets and payouts affected by the malfunction are void. This applies regardless of what any game screen may have displayed during or after the error. Kaboombet Casino is not liable for losses resulting from technical malfunctions, and players are not entitled to any winnings that were generated as a result of a system error rather than genuine gameplay.

If you experience a technical issue during a game session, note the time and game title and contact support immediately. Do not attempt to continue playing in a session that appears to be malfunctioning.

8.3 Prohibited Conduct

The following actions are strictly prohibited and will result in account suspension, forfeiture of balances, and potential reporting to relevant authorities:

• Using automated software, bots, scripts, or any other mechanical or electronic means to place wagers or interact with the platform.
• Exploiting software bugs, game glitches, or errors to gain an unfair advantage.
• Collusion with other players in table games or live dealer games.
• Attempting to reverse-engineer or interfere with any part of the platform’s software or infrastructure.
• Using the platform for the purpose of money laundering, fraud, or any other criminal activity.
• Placing wagers in a pattern designed to exploit bonus terms without genuine recreational gambling intent, commonly referred to as bonus abuse.
• Providing false information during registration or KYC verification.

9. VIP Programme

Kaboombet Casino operates a six-tier VIP loyalty programme open to all registered players. Progression through the tiers is based on wagering activity conducted using real-money funds. As players advance through levels, the programme provides increasing benefits including higher cashback percentages, exclusive bonus offers, improved withdrawal conditions, personalised promotions, and priority access to the support team.

At the highest tiers, players may be assigned a dedicated account manager who can be contacted directly for account-related queries, custom promotions, and administrative matters. The availability of a personal account manager is at the discretion of the operator based on activity levels and account standing.

Comp points are earned through real-money wagering at rates that vary by game type. Pokies and most slots contribute at a higher rate than table games. The current earning rates are available in the VIP section of the website. Points can be exchanged for bonus funds once a minimum threshold has been accumulated.

The operator reserves the right to adjust the terms of the VIP programme, including tier requirements, point values, and available benefits, at any time. Players will be notified of material changes through the registered email address. Accumulated points are not transferable between accounts and cannot be redeemed for cash directly.

10. Responsible Gambling

10.1 Our Commitment

Kaboombet Casino is committed to providing a gambling environment that supports player wellbeing. We recognise that gambling can become harmful for some players and provide a range of tools to help you maintain control over your activity.

10.2 Player Control Tools

The following responsible gambling tools are available to all registered players and can be accessed through your account settings or by contacting support:

• Deposit limits: Set a maximum deposit amount per day, week, or month. Limits take effect immediately when reduced and require a cooling-off period before being increased.
• Loss limits: Cap the amount you are permitted to lose per day, week, or month. When the limit is reached, further play is blocked until the next limit period begins.
• Session time limits: Set a maximum duration for a single gaming session. Once the limit is reached, you will be logged out automatically.
• Cooling-off period: Temporarily suspend your account for a period of your choosing, typically ranging from 24 hours to six weeks. During this period, you cannot log in, deposit, or gamble. Cooling-off periods cannot be cancelled early.
• Self-exclusion: Permanently or indefinitely close your account. Self-exclusion requests are processed promptly and cannot be reversed for a minimum period. If you request self-exclusion, marketing communications from Kaboombet Casino will also cease.

10.3 Identifying Problem Gambling

If you recognise any of the following behaviours in your gambling habits, we strongly encourage you to use one or more of the above tools or seek external support:

• Gambling with money intended for essential expenses such as rent, food, or bills.
• Chasing losses by depositing additional funds after a losing session.
• Feeling anxious, irritable, or distressed when you are not gambling or when you try to stop.
• Borrowing money or selling possessions to fund gambling activity.
• Spending more time or money on gambling than you intended.
• Concealing your gambling activity from family or friends.

10.4 External Support Resources

The following free and confidential support services are available to New Zealand residents:

• Problem Gambling Foundation of New Zealand: Free helpline available on 0800 664 262.
• Free text service: Text 8006, available around the clock.
• Gambling Help Online: Free chat, phone support, and self-assessment tools available at gamblinghelpnz.org.nz.
• Gambling Therapy: International online support available at gamblingtherapy.org.
• BeGambleAware: Guidance and self-assessment resources available at gambleaware.org.

10.5 Protection of Minors

Kaboombet Casino does not permit persons under 18 to register or play on the platform. We actively verify the age of players during the KYC process and will suspend any account where there is reasonable suspicion that the account holder may be a minor.

If you share your device or home network with anyone under 18, we strongly recommend installing parental control software to prevent access to gambling websites. Services such as Net Nanny, Cyberpatrol, and Gamban are available for this purpose.

11. Privacy and Data Protection

Kaboombet Casino collects, stores, and processes personal data in accordance with applicable data protection legislation, including the principles reflected in New Zealand’s Privacy Act 2020. The full details of how your data is collected, used, stored, and your rights in relation to it are set out in the Privacy Policy, which is available on the Kaboombet Casino website.

By registering an account, you consent to the processing of your personal data for the purposes of:

• Account creation, identity verification, and maintenance.
• Processing deposits, withdrawals, and other financial transactions.
• Compliance with anti-money laundering, fraud prevention, and regulatory obligations.
• Providing customer support and responding to enquiries.
• Delivering promotional communications where you have opted in to receive them.
• Improving the platform and personalising your experience.

Your personal data will not be sold to unaffiliated third parties. Data may be shared with payment processors, identity verification providers, regulatory bodies, and other service providers strictly as necessary to deliver the services described above.

You have the right to request access to, correction of, or deletion of your personal data, subject to our legal obligations to retain certain records. Contact support@kaboombet-casino-nz.com to make a data request.

12. Intellectual Property

All content on the Kaboombet Casino website, including but not limited to text, graphics, logos, game interfaces, software, and design elements, is the property of Windward Circle BV or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial gambling purposes only. You may not copy, reproduce, distribute, modify, reverse-engineer, or create derivative works from any part of the platform without prior written consent from the operator.

13. Limitation of Liability

Kaboombet Casino makes the platform available on an “as is” basis and does not guarantee uninterrupted, error-free access at all times. To the fullest extent permitted by law, Windward Circle BV excludes liability for:

• Losses arising from technical failures, server outages, or internet connectivity issues beyond our control.
• Losses arising from the suspension or closure of your account in accordance with these Terms.
• Indirect, consequential, or special losses of any kind arising from your use of the platform.
• Losses caused by your failure to properly secure your account credentials.

Nothing in these Terms limits Kaboombet Casino’s liability for fraud, wilful misconduct, or any liability that cannot be excluded under applicable New Zealand law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 where they apply.

14. Complaints and Dispute Resolution

14.1 Internal Complaints Process

If you have a complaint about your account, a transaction, a bonus, or any other aspect of the service, contact the support team in the first instance:

• Email: support@kaboombet-casino-nz.com
• Phone: +64 3 470 0319
• Live chat: Available 24 hours a day, seven days a week through the website.

When submitting a complaint, include your account username, the nature of the issue, relevant dates and amounts, and any supporting information such as screenshots or transaction references. This helps the support team investigate and respond efficiently.

We aim to acknowledge complaints within 24 hours and to provide a substantive response within five business days. Complex issues may require additional time, in which case you will be kept informed of progress.

14.2 Escalation

If you are not satisfied with the outcome of your complaint after going through the internal process, you may escalate the matter to the Curacao Gaming Authority, the regulatory body under whose licence Kaboombet Casino operates. Contact details and the complaints procedure for the Curacao Gaming Authority are available on their official website.

New Zealand players should note that offshore casinos are not subject to the regulatory oversight of the New Zealand Department of Internal Affairs. The Gambling Commission and DIA do not handle complaints relating to offshore platforms. The Curacao Gaming Authority is the appropriate escalation body for matters relating to Kaboombet Casino.

14.3 Time Limits for Complaints

Complaints relating to a specific transaction or game outcome must be submitted within 30 days of the relevant event. Complaints submitted after this period may not be able to be investigated due to limitations in record retention and the ability to reconstruct the circumstances of the dispute.

15. Anti-Money Laundering

Kaboombet Casino is committed to preventing the use of the platform for money laundering or terrorist financing purposes. We comply with applicable AML obligations under our Curacao gaming licence and apply a risk-based approach to monitoring account activity.

The operator will report suspicious activity to the relevant authorities as required by law. This includes unusual deposit and withdrawal patterns, transactions that do not appear consistent with stated income, or any other indicators of potential financial crime.

Players may be required to provide source of funds documentation for large transactions or where account activity raises concerns under the operator’s AML framework. Failure to provide requested documentation will result in withdrawal delays and may lead to account suspension.

By using Kaboombet Casino, you confirm that all funds deposited into your account are from legitimate sources and are not derived from criminal activity.

16. Applicable Law and Jurisdiction

These Terms are governed by the laws of Curacao, where Windward Circle BV is registered and licensed. Any dispute arising from these Terms that cannot be resolved through the internal complaints process or through the Curacao Gaming Authority will be subject to the exclusive jurisdiction of the courts of Curacao.

Nothing in this clause affects your rights as a New Zealand consumer under applicable New Zealand consumer protection legislation, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, to the extent those rights cannot be contractually excluded.

17. Modifications to These Terms

Windward Circle BV reserves the right to amend these Terms at any time. Material changes will be communicated to players via the registered email address or through a notice displayed on the platform. Where possible, advance notice of changes will be provided before they take effect.

If you continue to access or use Kaboombet Casino after a revised version of these Terms has been published and notified, you are taken to have accepted the updated Terms. If you do not agree with any changes, you must stop using the platform and may request account closure by contacting support.

18. Contact Information

For all account, support, or compliance-related queries, Kaboombet Casino can be reached through the following channels:

• Email: support@kaboombet-casino-nz.com
• Phone: +64 3 470 0319
• Postal address: Level 7, Westpac Trust Building, 106 George Street, Dunedin 9016, New Zealand
• Live chat: Available through the website at kaboombet-casino-nz.com, 24 hours a day, seven days a week.